Privacy Policy

Scope

This Privacy Policy describes how NeonPanel, Inc. collects, uses, discloses, and protects information when you visit neonpanel.com, www.neonpanel.com, my.neonpanel.com, or use NeonPanel applications and services. By using the platform, you accept this policy. If you do not agree with it, you should stop using the platform.

Information We Collect

We may collect information you provide directly, information generated by your use of the platform, and information needed to operate integrations and support services.

• Personal information such as name, phone, address, email, IP address, social accounts, brand information, and product information.
• Payment-related information such as payment method details handled through payment providers including PayPal, Stripe, wire transfer, check, and ACH.
• Communications you send to us, including support requests, feedback, ratings, and reviews.
• Device and usage information such as browser, operating system, IP address, device identifiers, application installations, and interaction with platform pages or content.

How We Use Information

We use collected information to provide services you request, operate and improve the platform, send newsletters where permitted, respond to support requests, comply with legal obligations, prevent fraud, enforce our rights, and complete any other purpose for which the information was provided.

Disclosure of Information

We may share information with contractors, business partners, integration providers, API providers, payment processors, and other service providers who support the platform. We may also disclose information in connection with a sale, merger, or transfer of ownership, in response to legal process, or when disclosure is appropriate to protect the rights, property, or safety of NeonPanel, users, or the public. Aggregated or anonymized information that does not identify a particular user may be disclosed without restriction.

Cookies and Tracking

Cookies help us recognize your device, remember preferences, analyze platform performance, provide essential account functionality, improve browsing, and measure advertising or content performance. You can disable cookies through your browser settings, but doing so may limit or affect platform functionality.

Data Security

We use administrative access controls, password-protected systems, and SSL where appropriate. Internet transmission always carries risk, so we cannot guarantee absolute security. You are responsible for keeping your login credentials confidential.

Children's Privacy

We do not knowingly collect personal information from children under 13. If we learn that a child under 13 has provided personal information, we will delete it as soon as reasonably possible except where we must retain it for legal purposes.

Your Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or receive a portable copy of your personal information. California users may request disclosure or deletion of personal information and have the right to nondiscrimination for exercising legal rights. EU users may have rights under GDPR, including rights to be informed, access, rectification, erasure, restriction, data portability, objection, withdrawal of consent, and protections related to automated decision making.

International Transfer

We process information in the United States. By submitting information to us, you agree to its transfer to and processing in the United States.

Accessing and Correcting Information

You may be able to view or edit certain account information after logging in. We may retain information as needed to evaluate usage, troubleshoot issues, resolve disputes, collect fees, or comply with legal obligations.

For privacy requests or questions, contact support@neonpanel.com.