Terms of Service

Last updated: March 6, 2023

Acceptance of Terms

Please read these Terms of Service carefully. By using NeonPanel.com, the NeonPanel website, or NeonPanel services, you agree to these terms. NeonPanel provides business analytics and management services intended to help merchants sell on Amazon, other marketplaces, and their own websites.

Accounts and Eligibility

You must have authority to accept these terms on behalf of yourself or the entity you represent. To use the service, you must be at least 18 years old or the age of majority in your region, provide accurate account information, maintain valid payment methods when required, and keep your login credentials secure.

Account Ownership and Security

The account owner is responsible for activity through the account and must keep account and payment details private. You must notify us immediately if you become aware of unauthorized account use. We may suspend, terminate, or place a hold on accounts to protect users or NeonPanel.

Pricing, Billing, Cancellation, and Refunds

Service prices are posted on our website and may change from time to time. NeonPanel may bill through one-time, monthly, annual, or other subscription methods. You authorize us to charge your selected payment method until you cancel. You can cancel at any time and will retain access until the end of the current billing cycle unless otherwise stated. Payments are generally non-refundable, except where a stated money-back guarantee or applicable law requires otherwise.

Service Disclaimers

The website and service are provided "as is" to the fullest extent allowed by law. NeonPanel does not warrant that the service will be uninterrupted, error-free, free of harmful components, or that information provided through the service will always be accurate, complete, reliable, current, or error-free. We do not guarantee specific business results, revenue, ranking, sales, or outcomes.

Limitation of Liability

Except to the minimum extent required by law, NeonPanel and its employees, officers, directors, affiliates, and agents will not be liable for incidental, direct, indirect, punitive, consequential, special, exemplary, or similar damages arising from use of the service. Our total liability for claims regarding the service in any month will not exceed the amount you paid us during the previous month.

Indemnification and Third-Party Resources

You agree to defend and indemnify NeonPanel against claims, losses, liabilities, and expenses arising from your use of the service or breach of these terms. The website may link to third-party resources for convenience, but NeonPanel is not responsible for their availability, accuracy, policies, or content.

Data, Privacy, and Security

We take privacy and security seriously and use reasonable technical and organizational measures to protect data. You acknowledge that internet transmission carries risk. Use and disclosure of information is governed by our Privacy Policy, which is part of these terms.

Customer Data and Intellectual Property

You retain rights in customer data submitted to the service. You grant NeonPanel the rights needed to provide the service and to use data for analytics as permitted by these terms and our Privacy Policy. NeonPanel's website, service, content, trademarks, logos, software, and other intellectual property are owned by NeonPanel and protected by law.

Compliance, International Use, and Force Majeure

You are responsible for complying with applicable laws when using NeonPanel. The service is operated from the United States and Europe, and data may be transferred to the United States. NeonPanel will not be liable for delays or failures caused by events beyond reasonable control.

Governing Law and Dispute Resolution

These terms are governed by the laws of Delaware. Disputes will be resolved through binding arbitration in Wilmington, Delaware, under applicable expedited commercial arbitration rules, except where equitable relief is appropriate. Claims must proceed on an individual basis unless all parties agree otherwise in writing.

Notices and Copyright Claims

Notices to you are effective when sent to the last email or physical address you provided or posted on our website. Notices to NeonPanel, including copyright infringement claims, should be sent to support@neonpanel.com or NeonPanel, Inc., 16192 Coastal Hwy, Lewes, DE 19958.

Entire Agreement

These terms, together with our Privacy Policy and any additional terms you accept, make up the entire agreement regarding the service and supersede prior agreements, representations, and understandings.