Terms of Service

Acceptance of Terms

Please read these Terms of Service carefully. By using NeonPanel.com, the NeonPanel website, or NeonPanel services, you agree to these terms.

NeonPanel provides business analytics and management services for merchants selling on Amazon, other marketplaces, and their own sites.

Accounts and Eligibility

You must have authority to accept these terms for yourself or the entity you represent.

To use the service, you must be at least 18 or the age of majority in your region, provide accurate account information, keep payment methods current when required, and protect your login credentials.

Account Ownership and Security

The account owner is responsible for activity on the account and must keep account and payment details private.

Notify us promptly if you suspect unauthorized use. We may suspend, terminate, or place a hold on accounts to protect users or NeonPanel.

Pricing, Billing, Cancellation, and Refunds

Prices are posted on our website and may change. NeonPanel may bill one-time, monthly, annual, or on another subscription basis.

You authorize us to charge your selected payment method until you cancel. You can cancel anytime and usually keep access through the end of the current billing period unless stated otherwise.

Payments are generally non-refundable, except where a stated money-back guarantee or applicable law requires otherwise.

Service Disclaimers

The website and service are provided "as is" to the fullest extent allowed by law.

NeonPanel does not warrant uninterrupted or error-free service, absence of harmful components, or that information is always accurate, complete, reliable, current, or error-free.

We do not guarantee specific business results, revenue, ranking, sales, or outcomes.

Limitation of Liability

Except to the minimum extent required by law, NeonPanel and its employees, officers, directors, affiliates, and agents are not liable for incidental, direct, indirect, punitive, consequential, special, exemplary, or similar damages from use of the service.

Our total liability for claims about the service in any month will not exceed what you paid us in the prior month.

Indemnification and Third-Party Resources

You agree to defend and indemnify NeonPanel against claims, losses, liabilities, and expenses from your use of the service or breach of these terms.

The site may link to third-party resources for convenience. NeonPanel is not responsible for their availability, accuracy, policies, or content.

Data, Privacy, and Security

We take privacy and security seriously and use reasonable technical and organizational measures to protect data.

Internet transmission carries risk. Use and disclosure of information is governed by our Privacy Policy, which is part of these terms.

Customer Data and Intellectual Property

You retain rights in customer data you submit. You grant NeonPanel the rights needed to provide the service and use data for analytics as these terms and our Privacy Policy allow.

NeonPanel’s website, service, content, trademarks, logos, software, and other intellectual property are owned by NeonPanel and protected by law.

Compliance, International Use, and Force Majeure

You are responsible for complying with applicable laws when using NeonPanel.

The service is operated from the United States and Europe; data may transfer to the United States.

NeonPanel is not liable for delays or failures from events beyond reasonable control.

Governing Law and Dispute Resolution

These terms are governed by the laws of Delaware.

Disputes will be resolved through binding arbitration in Wilmington, Delaware, under applicable expedited commercial rules, except where equitable relief is appropriate.

Claims proceed individually unless all parties agree otherwise in writing.

Notices and Copyright Claims

Notices to you are effective when sent to the last email or physical address you provided or posted on our website.

Notices to NeonPanel, including copyright claims, go to support@neonpanel.com or NeonPanel, Inc., 16192 Coastal Hwy, Lewes, DE 19958.

Entire Agreement

These terms, our Privacy Policy, and any additional terms you accept form the entire agreement on the service.

They supersede prior agreements, representations, and understandings.